Satisfaction Guarantee & Warranty
30-DAY SATISFACTION GUARANTEE:
If you are not benefiting from the BioBalance PEMF system within 30-days, you may request a return for refund.
Merchandise must be in excellent condition with all parts, accessories, and original packaging.
Feel free to contact us within 10 days of trying the system so we get a chance to help you get better results within your trial period.
If returned for any reason other than manufacturer’s error, 10% restocking fee will apply. 10% Re-stocking fees will be deducted from the refund. Shipping and return shipping is non-refundable as well. Customer is responsible for return shipping fees.
The 30-day period starts from date of receipt, we can choose to extend the trial period for a fair reason within our discretion.
If not satisfied in 30-days and if you would like to process return, please contact the website from where you made the purchase. Direct BioBalancePEMF.com customers are eligible for our customer ♥️ programs.
It is strongly suggested that Customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted. It is also suggested Customers get tracking and shipping confirmation when returning a product to ensure BioBalance receives the package. BioBalance is not responsible for packages lost during the shipping process.
The BioBalance PEMF comes with a warranty which provides free servicing during its term starting from date of delivery.
Warranty period on the 2 main components of the product is:
Controller: 2 years
Applicators: 1 year
The warranty applies only if the product is non-functional due to a defect in production which is not present in other systems sold of the same model.
In case of servicing requirement which is outside the warranty, please contact us and we will make every effort to make it possible with minimum cost to you.